FAQ

Questions we get asked a lot.

Don't see yours? Ask us on a free call.

Working with us

How does a first call work?

It's a free 30-minute video call. You tell us about your business and goals, we ask questions and share a few quick ideas. If it's a fit, you get a short proposal within 2 business days.

Do you work with businesses outside Toronto?

Yes. We're based in Toronto and work with clients across Canada and the US, mostly remotely.

Do you work with small budgets?

Yes. We'll be upfront about what your budget can achieve and where to spend it first.

Do we need a long-term contract?

No. Most work is a fixed project. Retainers run month to month after the first three months.

Pricing & timelines

Why don't you list prices?

Every business is different. We scope each project on a call, then send a fixed quote so there are no surprises.

How long does a project take?

Most packages run 2-10 weeks. A Platform Audit takes 2-3 weeks, and a Launch Plan takes 3-6 weeks.

How do you bill?

Projects are billed in stages. Retainers are billed monthly.

Platforms & services

Which platforms do you work with?

We're certified in Salesforce Marketing Cloud, Braze and HubSpot, and work with most common email, ads, analytics and design tools.

Can you work with our in-house team or agency?

Yes. We can lead, support or train your team, and work alongside other agencies.

Do you do the work, or just advise?

Both. We plan it and we build it. That's the point of Foxtron.

Can you help us stay CASL-compliant?

Yes. Consent capture, unsubscribe handling and record-keeping are part of every email and automation project. We're not lawyers, so for legal questions we'll suggest you check with yours.

Got a product to launch or a marketing engine to fix?

Book a free 30-minute call. You'll leave with at least one idea you can use, whether we work together or not.

Book a free call